Solutions That Transform
Matlogic Systems Pvt. Ltd
We are a pioneer in nation-building through innovative project management and system integration, delivering impactful solutions in e-Governance, Smart Cities, IoT, IT/ITES, and infrastructure. With 100+ experts and 50+ successful projects, we partner with governments and enterprises to accelerate the Digital India mission and ensure every citizen benefits from digital inclusion.
Empowering Digital Transformation for a Stronger Nation
Multi-channel ticket logging
- Capture service requests from phone, email, chat, and portals into one centralized interface.
- Provides real-time ticket status, priority tagging, and workload distribution for agents.
- Ensures faster resolutions and improved response rates.
SLA automation and escalation
- Configure automated service level tracking, deadline alerts, and escalation workflows.
- Prevents service breaches and ensures customers receive timely resolutions. Supports tiered SLAs for different client agreements.
CMDB for asset tracking
- Maintain a linked, real-time database of IT and physical assets.
- Associate each asset with incidents, maintenance history, and ownership details.
- Improves lifecycle management and reduces asset loss.
Self-service knowledge base
- Offer a searchable portal with FAQs, troubleshooting guides, and process documents.
- Reduces support tickets by empowering users to solve recurring issues independently.
- Can be integrated with AI chatbots for instant answers.
Integration with monitoring tools
- Connect to system monitoring software for proactive ticket creation.
- Detects and logs issues like network outages or server slowdowns automatically, reducing downtime and customer impact.
ERP
Software system that helps organizations manage and integrate their core business processes.
Cloud
Cloud computing servers, storage, databases, networking, software, analytics, and intelligence—over the internet
VSAT
Satellite communication technology that utilizes small satellite dishes to transmit and receive data, voice, and video signals.
What Our Clients Are Saying about us
Their Service is Excellent!
Our HR department has undergone a digital transformation thanks to Techogy. Their human resources management software has simplified our HR processes, saving us time.
Maria Hernandez
HR Manager at STU Education
They are Very Innovative!
Their innovative approach to solving complex IT challenges has streamlined our processes and improved our bottom line. I'm incredibly grateful for their support.
Michael Rodriguez
CDO of DEF Enterprises
Their Service is Excellent!
Our HR department has undergone a digital transformation thanks to Techogy. Their human resources management software has simplified our HR processes, saving us time.